Legal
Refund Policy
Last updated: August 2026
Return Window
Unused products in original packaging can be returned within 7 days of delivery.
Non-Returnable Items
Customised or personalised leather goods cannot be returned unless defective.
Refund Process
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Damaged or Defective Items
Contact Customer Care within 48 hours of delivery with photos, and we will arrange a free replacement or full refund.
Exchanges
We offer size and colour exchanges subject to stock availability — raise a request via Customer Care.